Quality
quality for hum!
We at hum have agreed to only use high-quality materials that are produced in Europe. A good and responsible partnership is the cornerstone for a successful and long-term cooperation. Due to the experience gained in recent years, we were able to use our network and know-how here. Transparency is an important standard for developing new possibilities and further developing the product.
We would like you to be part of it, so we will introduce you to our partners and our common quality standards .
Colors & Patterns
The evaluation of the colors is purely visual and depends on various factors. Slight color differences in textiles are unavoidable, especially between different production batches. The colors can vary on the monitor to the product, this is due to the different color settings.
To be on the safe side, we offer to ship small textile samples. These are leftovers from the cuttings that occur in production.
quality control
Before each material is delivered to our sewing shop and after the cushion cover has been sewn, a responsible quality control of all textiles and cushions is carried out.
After receiving the cushions, the customer should carefully inspect the cover for defects.
What if the zipper gets stuck?
Please first check whether there is anything caught between the teeth in the zipper.
Change the position of your hand or rotate the pillow once to change the angle of the handle. This can sometimes help and the zipper works again.
If the zipper gets stuck, apply some candle wax or soap to your teeth. Afterwards he will walk more easily again.
storage
After the cushions have been delivered, the packaging should be opened to allow air to the textiles. When not in use, they should be stored dry in a constant and moderate temperature environment (in the range of 18-22ºC). The pillows should be stored in such a way that pressure points that could damage the textiles are avoided.
If you have any questions or suggestions, please feel free to write to us.