Right of withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.
Right of withdrawal
You have the right to cancel this contract within 30 days without giving reasons. The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us of the humstore online shop, Michael Rolfe, Bassumer Straße 25 in 27232 Sulingen, service@humstore.de by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision, to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have all payments received from you, including delivery costs (except for additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the thirty day period has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you would like to cancel the contract and do not have a cancellation form. Please send us an email to Service@humstore.de )
Returns
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Instructions on the right of withdrawal for consumers”.
Very simple and free of charge
If you would like to return your product(s) to us, please call our service number +49 (0)170 5841332, where you will be helped immediately. Please have all ordering information ready. Our colleagues will then send you a return ticket by email, which you can use to return your goods free of charge. You are also welcome to send an email directly to service@humstore.de, please state your name under which you ordered and the order number. If you would like to complain about a defective or damaged product, please send us at least one photo that shows this.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in the original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.